Returns & Exchanges
At Kakadu Plum, we take pride in the quality of our native Australian superfoods and want you to be completely satisfied with your purchase. Due to the perishable nature of our products, returns are typically accepted for items that are damaged, defective, or incorrect upon arrival.
Contact Support
Email our customer service team within 7 days of receiving your order, including your order number and clear photos of any damaged or incorrect items.
Review Process
Our quality assurance team will review your request within 48 hours to determine if a return or replacement is eligible under our food safety guidelines.
Return Shipping
If a return is required, we will provide you with a pre-paid shipping label and instructions on how to securely package the items for transport back to our warehouse.
Refund or Replacement
Once the returned items are received and inspected, we will issue a full refund to your original payment method or dispatch a replacement order at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing